Communication using Emotional Intelligence
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Communication using Emotional Intelligence

This blog is going to focus on how to improve our communication skills using Emotional Intelligence (EI). Why, when we have so many tools at our disposal today do we still struggle to communicate effectively. Why is it that? As a result, I am often asked this question when training leaders and managers.

Managers should realise that in order to build rapport with their staff (and to motivate them), that communication and EI plays a very important part. Do you know someone in your workplace who is a good listener, who always seems to say the right thing in the right way? They never appear offensive and are very good at calming people down? This person probably has a high EI quota.

Emotional Intelligence

Emotional Intelligence, as a psychological theory, was developed by Peter Salovey and John Mayer during the early 1990’s, but especially relevant was Daniel Goldman, an American Psychologist, who introduced emotional intelligence to the organisational landscape basing his works on Mayer’s research. Furthermore, Goldman developed the theory into a framework for emotional intelligence known as the ‘5 pillars of emotional intelligence’, Self-Awareness, Self-Regulation, Internal Motivation, Empathy and Social Skills. Let’s look at these in a little more detail:

How to improve your Emotional Intelligence


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