As I have started preparing a Customer Service course for a client, it has made me think about the importance of customer service. That is the customer service we provide to both our external and internal customers. I wonder sometimes whether we realise that we provide a product or service to both our internal and […]
Online learning is readily available. The internet, computers, laptops, smart phones and Apps have created a world where everything is at our finger tips. We use it for everything including grocery shopping, hunting for that perfect present or booking your next holiday. (Yes, I am already trying to book my next break!). So, I thought I would […]
Following a unanimous judgment from the Supreme Court on 26th July 2017, tribunal fees have now been abolished. The court found in a case brought by Unison, the fees prevented access to justice and this disproportionately affected women. From 29 July 2013, claimants in the employment tribunal began having to pay a fee of up […]
Developing Professional Practice helps HR professionals to gain confidence, knowledge and skills. Helping you to advance along your chosen career path. The CIPD have a compulsory unit (5DVP) on the level 5 programme that addresses these areas. What’s included in the 5DVP unit? This unit is designed to enable you to develop a sound understanding […]
It is quite clear what the roles of first line managers and senior management is, though we are often unsure on the specific part that a middle manager plays in achieving organisational success. Quite often middle management has the most difficult job. They have to translate strategy from senior management into meaningful team objectives whilst […]
What is the Level 3 Award in Education and Training? The Level 3 Award in Education and Training is an essential if you would like to work and teach in the Lifelong Learning Sector. It is the perfect qualification if you have no previous teaching experience or qualifications. Yet ideal if you are already working […]